Inattention to Results
How does a team go about ensuring its attention is focused on results? By making results clear and rewarding only those behavior and actions that contribute to those results.
A team that is not focused on results:
· Stagnates/fails to grow
· Rarely defeats competitors
· Loses achievement-oriented employees
· Encourages team members to focus on their own careers and individual goals
· Is easily distracted
A team that focuses on collective results:
· Retains achievement-oriented employees
· Minimizes individualistic behavior
· Enjoys success and suffers failure acutely
· Benefits from individuals who subjugate their own goals/interests for the good of the team
· Avoids distractions
In the mind of a football of basketball coach, one of the worst things a team member can do is publicly guarantee that his or her team will win the game. In the case of an athletic team, this is a problem because it can unnecessarily provoke an opponent. For most teams, however, it can be helpful to make public proclamations about intended success.
Teams that are willing to commit publicly to specific results are more likely to work with a more passionate desire to achieve those results. Teams that say “We’ll do our best” are subtly, if not purposefully, preparing themselves for failure.
Perhaps more than with any of the other dysfunctions, the leader must set the tone for a focus on results. If team members sense that the leader values anything other than results, they will that as permission to do the same.
The reality remains that teamwork comes down to practicing a small set of principles over a long period of time. Success means embracing common sense with uncommon levels of discipline and persistence.
Teams succeed because they are exceedingly human. By acknowledging the imperfections of their humanity, members of functional teams overcome the natural tendencies that make trust, conflict, commitment, accountability and a focus on results so elusive.
Future ways to ensure the five dysfunctions can be overcome:
· Annual planning meeting and leadership development retreats
· Quarterly staff meetings
· Weekly staff meetings
· Ad hoc topical meetings